Important Information About Your Care

UPDATE: After months of dedicated efforts, Anthem was unwilling to make an agreement that would prioritize care for our Medicaid patients. Effective August 25, 2026, Meridian Anthem Medicaid patients are now out-of-network.

Anthem is choosing to end access for Anthem Medicaid members, but will continue to cover private and commercially insured Meridian patients. Plans affected include:

• Anthem Hoosier Healthwise
• Healthy Indiana Plans
• Anthem Hoosier Care Connect
• Anthem Indiana PathWays for Aging

We recommend contacting Anthem to understand your benefits as coverage for various appointment types and providers will change. Our team is also here to help you and your family navigate next steps.

Continuity of Care

Some Meridian patients may qualify for extended in-network coverage through Continuity of Care. Anthem is legally obligated to extend coverage for patients with a qualifying medical condition or circumstance, such as pregnancy, undergoing cancer treatment, or complex critical care needs. Anthem determines who qualifies on a case-by-case basis. Contact Anthem using the number on the back of your ID card or the associated plan contact information below for more information.

• For Anthem Hoosier Healthwise and Healthy Indiana Plan: 866-408-6131
• For Anthem Hoosier Care Connect: 844-284-1797
• For Anthem Indiana PathWays for Aging:  833-412-4405

Once you have the Continuity of Care form, Meridian’s team can help you fill it out and navigate next steps. You can call our dedicated call center at 855-634-2439.

Making Our Voice Heard

While this is not the result we wanted, our commitment to advocating for your best interests remains unchanged. Meridian is pursuing legal avenues as we do not recognize Anthem’s termination as legally valid and continues efforts to reverse the decision as we work to keep your healthcare local and accessible.

Anthem’s decision will increase costs and create significant barriers to healthcare for many patients. Patients may face higher out-of-pocket expenses, fewer trusted in-network options, longer waits to establish care with a new provider and the burden of traveling farther—sometimes to another county—to receive care. It means losing access to the doctors and care teams patients already know and trust.

We are disappointed that Anthem has created restrictions causing delays and reducing access to care for patients. If the loss of in-network access to Meridian Health Services is a concern for you:

• Call Anthem at the number on the back of your insurance card to learn how your costs and access to care will be impacted based on your specific plan.
• Contact Meridian Health Services’ dedicated call center at 855-634-2439 to understand what options are available. Some patients may be eligible to change plans so they can continue receiving care at Meridian through the approved Continuity of Care form or switching to another Medicaid insurance carrier.
• Contact the Indiana Secretary of FSSA (Family & Social Services Administration) and Governor Mike Braun to voice your concern as Indiana Medicaid is responsible for ensuring access and quality healthcare for its assigned members.  We have been diligent in our efforts in trying to meet with them to intervene in this decision to help our patients get the care and service they deserve.
• Call the Governor’s office at 317-232-4567 (automated line where voicemails can be left) or visit www.in.gov/contact-mike. To connect with the FSSA Secretary email AskTheSecretary@fssa.in.gov or submit your concerns using the FSSA contact form – www.in.gov/fssa/contact-us.